Customer Support Services

The M*Modal Customer Care Center is the single point of contact that allows our customers to access a broad range of Support resources, consisting of Level 1, Level 2, Level 3 and Field Support. Our objective is to demonstrate a partnership position through consistent and timely Support.

M*Modal Customer Support Services offers the most knowledgeable and professional support in the industry. Our Service Promise consists of:

  • Fast response;
  • Consistently high quality service;
  • Complete problem resolution; and
  • Personal touch.

Whenever you need them, M*Modal’s people, technology and resources are available to help you succeed:

Central Point of Contact – One call to 1-888-DICTATE or email to support@mmodal.comoffers individual attention, continuous communication and quick resolution, 24 hours a day, 7 days a week, 365 days a year.

Personal Service – Your advanced Local Customer Care team provides dedicated, expert support resources, and will work closely with you on any concern, taking ownership of the issue until it is completely resolved.

Proactive Problem-Solving – Monitoring your hosted M*Modal solution, asking the right questions and offering regular communication allows us to address many technical and support issues before they become a problem. Knowledgeable Professionals – The depth and diversity of industry and technical knowledge within Team M*Modal is enhanced through ongoing training and advanced certification.

State-of-the-Art Technology – Custom issue resolution tracking and knowledge bases provide the M*Modal support team with access to the most up-to-date, technical and customer support information. M*Modal technology makes sharing information simple, providing the answers you need efficiently and effectively.

Proven Implementation Methodology – M*Modal combines technology, industry expertise and professional services to provide customized implementations that enable you to select the best technology and solution for your needs. Our professional, dedicated implementation teams utilize a structured methodology, based on industry best practices, that guarantees the highest level of satisfaction.