Can Virtual Assistants Eliminate EHR Usability Pain Points?
Published on January 4, 2019
The article discusses how Yale New Haven Health has partnered with M*Modal to develop a virtual assistant that integrates directly into the health system’s Epic EHR system. “The key is to not look at AI in isolation, but as part of a workflow where the technology is quietly running in the background and actually assists physicians where it can be helpful,” explained Allen Hsiao, MD, CMIO at Yale New Haven Health. “Instead of interrupting or alerting, it’s all about listening and reminding and making it easier to do the right thing.”