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Extending its Award-Winning Speech and Artificial Intelligence Technology Platform, M*Modal Launches a Virtual Provider Assistant for Clinicians

Published on March 6, 2018


M*Modal continues to reinvent the experience of healthcare for doctors and patients with ambient conversational documentation and order entry embedded across its market-leading suite of solutions

Franklin, TN –March 6, 2018 – M*Modal, a leading provider of clinical documentation and Speech UnderstandingTM solutions, today unveiled a next-generation Virtual Provider Assistant for physicians at the 2018 HIMSS Conference. With the launch of an artificial intelligence (AI) powered virtual agent, M*Modal further builds on its long history of aligning innovation to market needs by enabling more intuitive and efficient physician workflows. M*Modal is demonstrating its Virtual Provider Assistant at the HIMSS Conference (booth # 4416) till March 8.

Consistently ranked Best in KLAS, #1 Speech Recognition: Front-End EMR, M*Modal is the preferred choice for over 250,000 physicians who can now leverage a conversational interface designed to enhance the patient-physician interaction, drive higher-quality care and reduce physician burnout. Leveraging its market leadership in speech-driven physician-assistive solutions, M*Modal is set to further streamline clinical workflows and free doctors who spend nearly 50% of their time with computers and desk work.

Fast-Paced, Incremental Innovation from Speech Recognition to Real-Time, Proactive CAPD

Launched in 2012, M*Modal Fluency Direct® was the first cloud-based solution to provide speech recognition for physician documentation directly in the EHR. Where legacy speech recognition was focused on enabling doctors to “type with their tongue”, M*Modal Fluency Direct was designed to truly understand the actual patient story. M*Modal Fluency Direct continues to be the fastest to provide differentiating context awareness and market-leading accuracy when compared to competitive products.

Since 2014, these understanding capabilities have been widely deployed to continuously analyze and deliver real-time clinical intelligence to clinicians via built-in Computer-Assisted Physician Documentation (CAPD) functionality. First-to-market, M*Modal CAPD is now broadly deployed across more than 400 healthcare facilities and is being relied on by over 42,000 clinicians. This commanding market share is driven by client responsiveness and early adoption in an emerging market with nearly half the organizations adopting M*Modal CAPD.

Third-Generation CAPD: From Proactive Nudging to Ambient Conversational Computing

From analyzing clinical documentation and proactively delivering insights and actions to physicians, M*Modal now moves further along this continuum to actively interact with physicians in a more natural, conversational manner. The first to market the third generation of CAPD, M*Modal enhances its conversational computing platform to further assist physicians in caring for patients and documenting care. In addition to EHR-directed documentation and engaging with CDI (Clinical Documentation Improvement) insights, care providers can now directly ask the M*Modal Virtual Provider Assistant to look up information in the medical record, capture a note in free-form or place an order through the Conversational Computerized Physician Order Entry (C-CPOE) functionality. The M*Modal Virtual Provider Assistant, which is seamlessly compatible with the Company’s entire portfolio of solutions that help capture, communicate and improve physician documentation, includes:

  • Conversational assistance with scheduling, task and command management, chart search, patient summaries, Hierarchical Condition Category (HCC) management and much more.
  • Conversational order entry to help physicians with the ordering of labs and medication, which is believed to take up to 10% of their time. The M*Modal Virtual Provider Assistant not only automatically queues up both explicit and implicit orders in the system for intelligent CPOE, but it also monitors all the patient’s medications to provide the physician with contextually-relevant insights within the normal workflow.
  • A leading-edge ambient device that enables reliable hands-free, real-time physician interaction with M*Modal Fluency Direct and/or M*Modal remote medical scribes. This unobtrusive and secure device includes multichannel microphones and a speaker to allow two-way conversations when appropriate, as well as visual indicators for non-verbal cues regarding listening, understanding and any clinical insights shared between the care provider and the assistant.
  • Compatibility with over 150 EHRs, which leverages the extensive integrations of M*Modal Fluency Direct, that enables this solution to work across systems physicians use every day.

“We are steadfast in our mission of creating time to care for physicians so that they can focus on their patients,” said Detlef Koll, CTO of M*Modal. “As a natural extension of our speech-driven solutions and services, our Virtual Provider Assistant brings conversational AI directly into physician workflows to deliver a new level of user experience and efficiency. We are grateful to our clients who continue innovating with us along this spectrum so that clinical documentation is ultimately a by-product of the patient visit, and not a separate, burdensome task for the physician.”

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers in the U.S., with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit https://mmodal.comTwitterFacebook and YouTube.

Media Contact:
Aparna Prabhakar
267-535-7680
aparna.prabhakar@mmodal.com