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M*Modal Accelerates Growth and Innovation in Australia to Bring Artificial Intelligence Powered Conversational Solutions to Healthcare

Published on June 27, 2018

M*Modal completes Lanier Voice acquisition, further expanding its global leadership to the Australian healthcare market

Sydney, Australia – June 28, 2018 – M*Modal, a leading provider of clinical documentation and Speech UnderstandingTM solutions, today announced advancing its impact on Australian healthcare with the recent acquisition of Lanier Voice. Building on its mission of creating time to care for clinicians and helping healthcare networks deliver quality-driven care more cost effectively, M*Modal welcomes and supports Lanier Voice clients. With 40 years of experience in the Australian healthcare sector, Lanier Voice furthers M*Modal goals of delivering cutting-edge solutions that suit any environment and improve patient outcomes.

Advancing its long and respected history of delivering industry-leading medical transcription technology and services, M*Modal consistently aligns innovation to Australian market needs by enabling more intuitive and efficient clinician workflows. Driving incremental innovation, M*Modal provides healthcare organisations the stepping stones to a growth-enabling documentation strategy that leverages existing electronic health systems (EHRs), enhances current workflows, and provides the needed scale to meet future needs while reducing dependence on outsourced services. M*Modal also has a data centre locally hosted in Australia to put its solutions closer to the end user for greater consistency of experience, performance and compliance.

Transcription to Real-Time Speech Recognition

M*Modal is one of the world’s largest medical transcription services organisations and its technology platform assists medical editors globally to productively turn dictation into text. In Australian implementations of M*Modal Fluency for TranscriptionTM with back-end speech recognition, internal transcription teams have seen productivity improvement of  up to 60% with a direct impact on the amount of work outsourced and turnaround times. Using the same cloud-hosted user speech profile, clinicians can also use real-time speech recognition to create, edit and sign work instantly, thereby eliminating the cost and delay of transcription.

Consistently ranked Best in KLAS, #1 Speech Recognition: Front-End EMR, M*Modal is the preferred choice for over 250,000 clinicians globally with the flexibility to document from any care setting, using any device and any workflow (real-time speech recognitionmobile documentationand/or transcription). Cloud-based M*Modal Fluency DirectTM  is much more than speech-to-text technology as it is designed to contextually understand the clinician narrative for superior performance and is compatible with over 150 EHRs including Cerner®, EPAS from Allscripts®Epic®, BOSSnet®MEDITECH® and all leading EHRs.

Computer-Assisted Physician Documentation (CAPD)

From accurately and completely capturing the patient narrative, M*Modal leverages its unique understanding capabilities to continuously analyse the note and provide clinical intelligence to the clinician at the point of care for real-time Clinical Documentation Improvement (CDI). AI-powered M*Modal CAPD identifies gaps in patient care, suggests improvements in quality, nudges the clinician towards best practices, and drives market-leading clinician engagement.

Virtual Provider Assistant

Driving innovation to the next level, M*Modal continues to move along this conversational computing continuum with the development of a virtual assistant for a hands-free speech workflow to complete routine clinician tasks like EHR documentation, chart search, order entry, command management, etc. The goal of the virtual assistant is to reduce the documentation burden on clinicians, enhance the patient-clinician interaction, and drive higher-quality care.

“The Lanier Voice strategic acquisition complements our growth-driven portfolio of meaningful clinical documentation solutions and services, and we value Lanier Voice’s history as a very successful company,” said Scott MacKenzie, CEO of M*Modal. “We look forward to continuing to lead the industry through innovation and partnerships that bring more value to our combined clients and their patients.”

“We are delighted and proud to be a part of the M*Modal family and to provide Australian hospitals and health networks with a smarter, more cost-effective alternative,” said Duncan Burnett, CEO of Lanier Voice. “Together, we are well poised to become the clear Australian leader in clinical documentation solutions. This is a very positive development for Lanier Voice clients and employees.”

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers, with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit https://mmodal.comTwitterFacebook and YouTube.

Media Contact:
Aparna Prabhakar