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M*Modal Further Advances Market Leadership in Artificial Intelligence Powered Computer-Assisted Physician Documentation (CAPD) Technology

Published on May 10, 2017

Innovative, rapidly-adopted approach validated by KLAS report citing M*Modal as having the commanding market share with clients being the most confident of attributing improved financial outcomes to CAPD

Franklin, TN – May 10, 2017 – M*Modal, a leading provider of clinical documentation and Speech Understanding™ solutions, today announced further enhancements to its artificial intelligence (AI) driven Computer-Assisted Physician Documentation (CAPD) technology which has been in broad production use since 2014. Widely deployed across more than 200 healthcare facilities, M*Modal CAPD is extensively adopted and used by tens of thousands of clinicians every day. M*Modal CAPD technology extends beyond CDI (Clinical Documentation Improvement) feedback focused on better capturing Hierarchical Condition Categories (HCCs), Risk-Adjusted Quality Scores, include advancements such as speech-enabled actionable messages, problem list management, and proactive identification of optimal patient plans. This accounts for over 3,000 proven best practices to improve the quality of the clinical note and streamline the physician documentation process – thereby creating time for patient care.

M*Modal’s uniquely successful approach to CAPD is validated by the KLAS CAPD 2017: An Early Look report published on May 9, 2017. According to this report, “M*Modal’s responsiveness drives early adoption in an emerging market”, with nearly half the organizations adopting M*Modal CAPD. This resounding market leadership and widespread usage, in an environment where competitive solutions appear to be in early product stages, is attributed to M*Modal’s “proactive response to customer feedback and continuing product development”. Importantly, the KLAS report states, “M*Modal customers are most confident that the improvements they have seen are a result of CAPD, citing improved ICD-10 accuracy, document completeness and case mix index”.

Most Effective and Easiest to Use

An M*Modal client interviewed by KLAS for the report said, “Overall, our physicians have been very positive about the CAPD system….We have a lot of feedback from physicians about getting fewer kickbacks and queries [from CDI specialists]….The system makes their lives easier. The deployment of the tool has been very successful overall.” Additionally, M*Modal CAPD is generally perceived by clients as easy to use.

“We have taken a revolutionary approach to completely circumvent the issue of alert fatigue by not alerting physicians but providing subtle, non-disruptive CAPD feedback so that clinicians can either address gaps in real time or choose to ignore the feedback, which can then be handled downstream by CDI Specialists,” said Detlef Koll, CTO of M*Modal. “We also have proven expertise in deploying our CAPD ‘silently’ first before any feedback is presented to the physician to maximize effectiveness and minimize disruption, and delivering detailed financial and clinical analytics.”

Complete, Real-Time, Patient-Based Clinical Reasoning

M*Modal delivers a closed-loop, intelligent CDI solution for both physicians and CDI Specialists (CDIS).  M*Modal CAPD for physicians is an embedded functionality of  2017 #1 Best in KLAS, Speech Recognition: Front-End EMR, M*Modal Fluency Direct®, delivering fully-automated feedback to physicians across hundreds of client facilities using Epic, Cerner®, athenahealth®, MEDITECH®, Allscripts® (see full list). To make the natural physician documentation workflow smarter, M*Modal CAPD technology applies clinical reasoning across the entire patient record to analyze the note, deliver high-value insights, and suggest improvements in quality and compliance at the point of care.

The same reasoning and deep learning technology are also used to identify gaps in the patient record for the CDIS using M*Modal CDI CollaborateTM, an advanced workflow management solution.  This solution automatically identifies and prioritizes any patient record missed by the physician, and pulls all the clinical evidence together to minimize manual chart review. The clinical reasoning is done continually in true real time and throughout the documentation process, and reduces additional steps typically required of the physician and CDIS.

To see how these market-leading solutions can help you improve clinical and financial outcomes, visit the M*Modal booth (# 517) at the 2017 Association of Clinical Documentation Improvement Specialists (ACDIS) annual conference being held in Las Vegas from May 9 to 12.

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers in the U.S., with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding™ technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit, Twitter, Facebook and YouTube.

About KLAS

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. To learn more about KLAS and our reports, visit

Media Contact:
Aparna Prabhakar