Press Releases

M*Modal Chosen by St. Luke’s University Health Network to Improve the Quality and Ease of Clinical Documentation

Published on August 15, 2017


St. Luke’s University Health Network pursues a progressive documentation strategy with the M*Modal EHR-integrated documentation system to support the preferred workflows of over 1,300 physicians

Franklin, TN – August 15, 2017 – M*Modal, a leading provider of clinical documentation and Speech Understanding™ solutions, today announced that St. Luke’s University Health Network has selected the company’s artificial intelligence powered, cloud-based speech recognition and Clinical Documentation Improvement (CDI) solutions. St. Luke’s University Health Network is one of central Pennsylvania’s largest healthcare systems with seven hospitals and over 200 outpatient facilities serving patients in nine counties in two states, and has received the Truven 100 Top Hospitals Award for the sixth time in 2017. With this forward-looking partnership with M*Modal, St. Luke’s University Health Network furthers its EHR strategy while improving physician efficiency and satisfaction with next-generation documentation technology.

2017 #1 Best in KLAS Speech Recognition: Front-End EMR, M*Modal Fluency Direct®, will help St. Luke’s University Health Network to standardize clinical documentation workflows across the enterprise and enable clinicians to document directly and accurately in their inpatient (Epic) and current outpatient EHR systems from any location, using any device. Adopting a single-vendor approach, St. Luke’s University Health Network will consolidate EHR systems and migrate its ambulatory practices also to Epic by 2018. During this transition, physicians will be able to continue creating complete and compliant notes using the M*Modal documentation system for improved EHR adoption and physician productivity.

“We are pleased to partner with M*Modal to revitalize our documentation processes and maximize our Epic EHR investment,” said Dr. James Balshi, MD and CMIO of St. Luke’s University Health Network. “M*Modal’s cloud-based but not cloud-dependent platform with flexible deployment options can support multiple departments and specialties for a cohesive documentation strategy.”

After an extensive, two-vendor evaluation process, M*Modal displaces legacy products and was chosen for its easy-to-use documentation platform underpinned by natural language understanding technology,  real-time clinical intelligence delivered through built-in Computer-Assisted Physician Documentation (CAPD) functionality, robust EHR integrations, and superior client service.

M*Modal’s uniquely successful approach to CAPD is validated by the recently-published KLAS CAPD 2017: An Early Look report, which cites M*Modal as having the commanding market share with  nearly half the organizations adopting M*Modal CAPD and clients being the most confident of attributing improved financial outcomes to CAPD.

With this multi-facility deployment, St. Luke’s University Health Network will improve not only the speed and cost of clinical documentation with M*Modal Fluency Direct but also quality and compliance using M*Modal CDI EngageTM for better clinical and financial outcomes. For a uniquely physician-centric approach, M*Modal embeds CDI into the document creation workflow, thereby freeing up physician time for patient care. M*Modal CDI Engage automates the identification and correction of common specificity deficiencies related to CDI, ICD-10, etc., reducing high-level retrospective physician queries while increasing coding accuracy and case mix index (CMI).

“We look forward to providing our artificial intelligence driven solutions to St. Luke’s University Health Network to improve the quality and efficiency of their clinical documentation and deliver a tangible return on investment,” said Scott MacKenzie, CEO of M*Modal. “As we continue our work with such premier healthcare organizations, our goal is to help ensure that their clinical documentation more accurately and consistently reflects the high-quality patient care their physicians deliver every day.”

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers in the U.S., with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit https://mmodal.comTwitterFacebook and YouTube.

Media Contact:
Aparna Prabhakar
267-535-7680
aparna.prabhakar@mmodal.com