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M*Modal Ranked #1 for Fifth Consecutive Year in Industry Survey Based on Client Feedback

Published on October 31, 2018

Black Book Research recognizes M*Modal as the best overall document capture and transcription technology solutions provider in both hospital and ambulatory care settings

Franklin, TN – October 31, 2018 – M*Modal, a leading provider of clinical documentation and Speech Understanding™ solutions, today announced it has been named the leading vendor in a healthcare  industry report by technology and services market research company, Black Book™ Research. M*Modal ranked #1 in overall document capture and transcription technology solutions and services for the fifth consecutive year in both inpatient and outpatient care settings. Earning the top spot, M*Modal surpasses 19 other transcription technology and services vendors in this segment, according to the recently-published annual 2018 Black Book report.

Based on interviews with healthcare leaders at client facilities, Black Book rates vendors on customer satisfaction and overall experience. With responses from 450 hospitals and 2,066 physician practices, the survey polled how providers are dealing with upgrading their technology, decreasing staffing costs, and reducing resource shortages with leading-edge transcription technology and outsourced services. M*Modal earned the highest scores in the majority of indicators of performance and operational excellence across 18 key functional areas including:

  • Innovation
  • Strategic Alignment
  • Trust, Accountability, Transparency, Ethics
  • Data Security and Backup Services

“In the opinion of top healthcare executives, M*Modal is consistently and clearly the market leader in technology-driven documentation and transcription solutions,” said Doug Brown, Managing Partner of Black Book. “Clients see M*Modal as a reliable and trusted partner in their go-forward clinical documentation strategy to help them meet current and future needs. M*Modal technology-enabled transcription solutions and services uniquely meet the needs of physician workflows as well as organizational requirements for structured data.”

“We are honored to have earned this top ranking in the overall documentation capture and transcription category for five consecutive years as this underscores our mission of creating time to care,” said Scott MacKenzie, CEO of M*Modal. “At a time when physician burnout is a serious challenge, we are committed to providing artificial intelligence powered physician-assistive solutions to support flexible, increasingly ambient workflows so that doctors and patients can both stay well.”


The Largest and Most Reliable Transcription Solutions Provider

By leveraging its speech and artificial intelligence (AI) platform, M*Modal consistently outperforms the market in quality, turnaround times, cost effectiveness and security. M*Modal transcription solutions help clients succeed in a value-based healthcare environment, thereby earning the top client satisfaction ranking. To support the natural and individual workflows of clinicians, M*Modal provides the flexibility to utilize any EHR-integrated documentation workflow, from any care setting while using any device.

AI-Powered Platform

By embedding clinical intelligence in front-end physician workflows as well as back-end quality processes, M*Modal’s closed-loop clinical documentation platform is transforming the experience of healthcare. Leveraging top-ranking speech recognition and natural language understanding technologies, M*Modal solutions span the documentation lifecycle from speech enabling the EHR, virtual assistants and Computer-Assisted Physician Documentation (CAPD) to market-leading Clinical Documentation Improvement (CDI), Hierarchical Condition Category (HCC) Management, coding and imaging . The M*Modal suite of powerful solutions is designed to improve overall efficiency and satisfaction, thereby creating time to care for all stakeholders.

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers in the U.S., with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding™ technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit, Twitter, Facebook and YouTube.

About Black Book

Since 2000, Black Book has polled the vendor satisfaction across over thirty industries in the software/technology and managed services sectors around the globe. In 2009, Black Book began polling the client experience of now over 590,000 healthcare software and services users. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to IT and health records professionals, physician practice administrators, nurses, financial leaders, executives and hospital information technology managers. For methodology, auditing, resources, comprehensive research and ranking data, see:

Media Contact:
Aparna Prabhakar