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M*Modal Top-Ranking Speech and AI Platform Also Delivers Conversational Order Entry with Contextual Awareness of the Patient Record

Published on February 12, 2019


Aligning innovation with market needs, the M*Modal virtual assistant drives ambient physician documentation and next-generation ordering workflows

Pittsburgh, PA – February 12, 2019 – M*Modal, a leading provider of clinical documentation and Speech UnderstandingTM solutions, today announced that it is showcasing its virtual assistant and conversational order entry solution at the  2019 HIMSS Conference (booth #2079) in Orlando. Building on its long history of delivering industry-leading, cloud-based conversational solutions that drive more intuitive and efficient workflows for clinicians, M*Modal Fluency AssistantTM is designed to transform the patient-physician relationship and the overall experience of healthcare.

The M*Modal EHR-integrated virtual assistant takes computerized physician order entry (CPOE) to the next level with an ambient and conversational interface that mitigates many of traditional CPOE’s usability challenges that are known to increase physician frustration and risk of professional burnout. Leveraging its market leadership in speech-driven physician-assistive solutions, M*Modal is committed to creating time to care by streamlining clinical workflows and freeing doctors who spend nearly 50% of their time with computers and desk work.

#1 Speech Recognition, Front-End EMR

Learning from the well-documented unintended consequences and disruptions to clinician workflows that result from CPOE implementation, the M*Modal platform provides clients a strategic pathway to incremental innovation by progressively building physician confidence and buy-in. Consistently Best in KLAS #1 Speech Recognition,  Front-End EMR for three consecutive years including 2019, M*Modal Fluency Direct enables physicians to efficiently capture the complete patient narrative in over 200 EHRs using conversational speech.

“M*Modal has been a real game changer for my productivity,” said Todd Martin, M.D., Physician Director of Outpatient Quality and Complete Care Medicine, Kaiser Permanente. “The speech recognition is superior to anything I have ever used before and some of the built-in functionality is incredibly useful.”

Going from speech recognition to understanding the context of the dictated narrative with regard to the patient visit and the medical record, M*Modal then enables physicians to engage with built-in Computer-Assisted Physician Documentation (CAPD). First-to-market, M*Modal is the only vendor to be evaluated for CAPD in the 2019 Best in KLAS: Software and Services report. M*Modal CAPD is highly ranked and the most broadly deployed, with a large and growing client base. By analyzing the narrative in real time to deliver in-workflow clinical insights and high-value actions, M*Modal CAPD can transform physician documentation behavior while proactively closing care gaps.

Conversational Computerized Physician Order Entry

The more than 250,000 physicians who rely on M*Modal can now move further along this continuum to leverage a virtual assistant designed to enhance the patient-physician interaction, drive higher-quality care and reduce physician burnout. The use of a reliable ambient device further enhances the hands-free EHR experience for clinical interactions and speech-driven clinical workflows.

Cloud-based M*Modal Fluency Assistant helps physicians to conversationally place laboratory, imaging and medication orders, which have shown to take up to 10% of their time. Untethering the physician from the computer, the M*Modal virtual assistant lines up both explicit and implicit orders gathered from the conversation between the doctor and patient. This is possible because of M*Modal’s continuous understanding of the patient’s past and current clinical conditions including medications, allergies, etc.

The M*Modal conversational CPOE system provides physicians with contextually-relevant insights that are intelligently presented at appropriate times within the normal EHR workflow to enhance patient care. The M*Modal system is designed to mitigate some of the usability issues, picklist problems, hardwired workflow difficulties  and other side effects associated with traditional CPOE systems to prevent adverse healthcare events for both patients and physicians.

“We are committed to driving incremental innovation to deliver a new level of user experience, physician efficiency and patient interaction for our clients,” said Michael Finke, Vice President, 3M M*Modal Business. “Our goal is to bring conversational AI and ambient clinical intelligence directly into clinical workflows, where the technology is designed to work quietly in the background in order to make it easier for doctors to do the right thing efficiently, all the time.”

About M*Modal

M*Modal, now a part of 3M, is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. M*Modal also provides advanced cloud-based Speech Understanding technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit https://mmodal.comTwitterFacebook and YouTube.

Media Contact:
M*Modal
Aparna Prabhakar
267-535-7680
aparna.prabhakar@mmodal.com