Press releases

Spectrum Health Selects M*Modal for its Ground-Breaking, EHR-Integrated Clinical Documentation Creation and Improvement Platform

Published on November 21, 2016

Upgrading from competitive systems, Spectrum Health partners with M*Modal to implement a unified and progressive physician documentation strategy for enterprise-wide impact on patient care delivery

Franklin, TN – Nov. 21, 2016 – M*Modal, a leading provider of clinical documentation and Speech Understanding™ solutions, today announced that it has been chosen by Spectrum Health, an award-winning, not-for-profit system with 12 hospitals, 183 ambulatory sites and  more than 3,100 physicians, for its speech-driven clinical documentation platform and scalable services. This strategic collaboration will help Spectrum Health streamline documentation workflows and consolidate disparate systems, while enabling its physicians to efficiently and easily document directly in their Cerner (inpatient) and Epic (ambulatory) EHRs. With this forward-thinking, collaborative initiative, Spectrum Health will maximize EHR adoption and usability by breaking existing workflow silos and providing clinicians with a consistent documentation experience, irrespective of how or where they work.

M*Modal’s cloud-based, unified  documentation creation and improvement platform will bring together physicians, nurses, CDI specialists and coders in a cohesive documentation initiative to support Spectrum Health’s overarching goal of delivering high-value care. This goal is supported by M*Modal’s suite of documentation solutions that bring forward a seamless platform delivering back-end transcription, front-end speech recognition, mobile documentation, Computer-Assisted Physician Documentation (CAPD) and Natural Language Understanding driven CDI workflows. M*Modal’s unique documentation system deploys leading-edge, deep learning capabilities to drive even greater accuracy and ease of use while simultaneously providing a risk-sharing economic model with lowest ownership cost.

“By partnering with M*Modal, Spectrum Health seeks even greater quality and efficiency in our clinical documentation while driving cost down and physician satisfaction up,” said Jason Joseph, senior vice president of information services at Spectrum Health. “M*Modal’s robust documentation platform will help us achieve this goal and lay the foundation for future growth and innovation. ”

“We are very pleased to partner with Spectrum Health, an innovative and premier healthcare system, to holistically revitalize its clinical documentation strategy with an adaptable technology framework,” said Scott MacKenzie, CEO of M*Modal. “Importantly, our objectives are completely aligned: to reduce the time Spectrum Health physicians spend documenting care and increase the time they spend with their patients delivering care, while simultaneously improving the quality and speed of clinical documentation and communication.”

The M*Modal platform will be simultaneously deployed across all facilities, in both Cerner and Epic EHR environments, and will provide clinicians and documentation specialists at Spectrum Health with:

Flexible Speech Options: The advanced M*Modal speech recognition and Natural Language Understanding (NLU) platform enables physicians to have a superior and personalized documentation experience using  real-time speech recognition (Fluency DirectTM) and/or a transcription workflow (Fluency for TranscriptionTM), with or without an EHR system. All speech options utilize the same cloud-hosted user profile for improved portability and security so that clinicians can choose the optimal workflow using any device from any location. These interchangeable workflows are further supported by M*Modal’s world-class transcription and adoption services.

Real-Time CAPD: Fluency Direct is far more than just a front-end speech recognition solution with its automated, embedded CAPD functionality for real-time improvement in documentation quality and patient care. This matchless capability will deliver interactive, in-workflow clinical intelligence to physicians at Spectrum Health as they document in their Cerner and/or Epic EHR systems. The M*Modal closed-loop documentation solution continuously analyzes the note, suggests improvements in quality and compliance, and reports on physician engagement with the system.

Intelligence-Driven CDI Workflows: M*Modal’s innovative, web-based CDI workflow management solution  leverages the company’s advanced  NLU technology to provide automated abstraction, real-time CDI worklists and game-changing summarized evidence sheets of clinical indicators. These high-value capabilities significantly boost the efficiency of CDI specialists and will help Spectrum Health effectively extend its CDI coverage to all charts and all payers in a very short time.

About M*Modal

M*Modal is a leading healthcare technology provider of advanced clinical documentation solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. As one of the largest clinical transcription service providers in the U.S., with a global network of medical editors, M*Modal also provides advanced cloud-based Speech Understanding technology and data analytics that enable physicians and clinicians to include the context of their patient narratives into electronic health records in a single step, further enhancing their productivity and the cost-saving efficiency and quality of patient care at the point of care. For more information, please visit www.mmodal.comTwitterFacebook and YouTube.

Media Contact:
Mich Michaud