As one of the largest and most experienced transcription services providers, we have been delivering transcription services for over 40 years. We offer an experienced workforce of over 8,000 USA-based and global transcriptionists and speech editors who turn 300 million minutes of dictation (more than 3 billion lines) into quality documents each year. Such scalability addresses the needs and growth of a wide range of organizations.
Our systematic approach promotes consistent, high quality documentation and streamlines workflow through the use of technology-enabled quality checks and feedback to the transcriptionist combined with following global quality standards (ISO, Lean, Six Sigma). A proven and tested transition process with dedicated editing resources during ramp up phase ensures a smooth transition to outsourcing.
Customers frequently reference the value of our employees as the difference in an effective transition. We bring in people with vast experience serving hospitals of all sizes, clinics, radiology departments and other care settings. The Customer Relationship Manager dedicated to your organization will be carefully selected from our ranks. Supported by our dedicated IT staff and responsive leadership organization, they will be there to hold your hand every step of the way.
Our reporting and analytics views let administrators access meaningful data and metrics to track performance, provide management reports and obtain data required by The Joint Commission. Turnaround time, work type and dictator statistics, quality indicators, and much more.