Case Studies

FirstHealth of the Carolinas: Emergency Department Charge Capture Screen

Published on October 24, 2016


When FirstHealth of the Carolinas began using M*Modal Fluency for Coding to drive Emergency Department Charge Capture workflow, they were able to seamlessly add and review line item charges, reduce manual processes and minimize management oversight. Developing a solution allowing FirstHealth coders to import, create and approve charges inside Fluency for Coding improved coder productivity and automated the processes that were previously maintained by manual data entry. Partnering with M*Modal, and deploying Fluency for Coding has resulted in more efficient coding team and has received significant positive feedback from FirstHealth’s Health Information Management department.

“Fluency for Coding provides the means by which coders can seamlessly capture ED/Observation charges within the coding/abstracting platform saves a tremendous amount of time. It allows data to flow directly from Fluency for Coding to both our facility’s financial and clinical systems – which previously had to be accessed separately. The staff is extremely pleased with the efficiency and the detailed functionality Fluency for Coding provides.”

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